Sooner or later, you may need to contact tech support to fix anything. Perhaps one morning, you will get the blue screen connected with death or one of the scary error messages with your screen. Or maybe you aim to turn your computer on and… almost nothing. Perhaps it’s not your computer, but your website is completely down, and you must get in touch with your web designer or web hosting service company. Find the Hacker for Hire.
I’ve been on both tips of that panicky call in addition to 7 things you can do to produce that tech support gets in touch with just a little less stressful:
1. Don’t panic- This is less complicated said than done when your personal computer’s on the blink and staring down the gun barrel of a deadline. But stuff will be less stressful if you freak out. So chances are the problem is not nearly as bad (or expensive) as you think.
2. Check the obvious before you call- One of the first things your support person will have you do should be to check for obvious causes of issues. Like is your computer shagged in? Or is the lift protector your computer’s hooked up turned on? Are all the cables coming out of your computer blocked tight? Or are you going into your password ineffectively? Or do you have the “CAPS lock” key while entering your password? They have an individual run through this drill because the simple stuff will often be the problem. So run through a number of the obvious causes of trouble before deciding to pick up the phone.
3. Acquire prepared- If you have extended warranties or service contracts, accumulate all those materials before deciding to call. It will save you some time just in case your technical person requests this information. You can even need the serial amount for your computer. These are typically located on a sticker on the back, bottom, or aspect of your computer or in your computer registration papers.
4. Be as certain as possible- Simply expressing “My computer’s not working” is not that helpful. Tech help already assumes that your personal computer isn’t working because you would not call just to say hi there. They need to know, “in what way is your personal computer not working? “. You need to be as specific as possible. Will your personal computer not start at all? Will it be a problem that you can turn your computer on, but it won’t move past the startup screen? You can get past the startup display but can’t open up a certain program. Describe your problem from start to finish, what you were carrying out when you encountered it, what their computer does, and if you can find any special situations that seem to coincide with the trouble.
5. Write down error messages- Usually, when something runs wrong, you’ll get some kind of blunder message that attempts to enhance you what the problem is. If you make heads or tails of the message, take the time to record it. It may mean something to the tech person you’re speaking to and help them spot the problem quickly.
6. Make a note of any new changes or incidents- Often, the cause of your computer trouble is one thing that’s changed on your computer or something incident that happened not long ago, such as:
- the addition of a new appliance (printer, scanner, hard drive, ram, etc.)
- the addition as well as deletion of software
- an influence disruption or power lift
- the addition or deletion of a provider
- software upgrades or security and safety patches
Sometimes changes in this way can cause some unforeseen complications with other things that may or may not are generally related to your problem. When speaking to your tech person, make sure they are aware of any changes and additions you made when you started having problems. They’ll be capable of telling you if these adjustments are related to your difficulty.
7. Keep notes- Most of the time, a call to the help department means you’ll be wasting a lot of time on the phone being directed from one person to another. Retain notes on who an individual talked to, when you talked in their eyes, and what they’ve done to aid diagnose the problem. If you need to keep calling the help department or if you have to any repair person to fix your personal computer in person, these notes will be handy.