Communicating effectively requires thinking clearly about what is needed from the other person, avoiding aggravation or retaliatory arguments, engaging the other person in a calm manner, and getting clear feedback on issues. Come to a mutual understanding on a topic during a conversation with tips from a marketing and business management professor in this free video on communication skills.
Expert: Mark Clifton
Bio: Mark Clifton has an degree in marketing management from Oxford Brookes University, and has successfully completed the CELTA teacher training program of Cambridge University.
Filmmaker: Paul Volniansky